Business First Service Level Agreement

Please note, use of NuSutus support desk is only available to active subscribers.

ServiceBusiness First
Remote support or configurationYes
Response Time Incident: 1 business day

Major Incident**: 1 hour(s) during Support Hours

Support HoursBusiness Hours:

Monday-Friday 8AM-5PM PST

Closed 11:30AM-12:30PM PST

Closed all Canadian Statutory Holidays

Monitored Hours:

Monday-Friday; 5PM – 10PM PST

Sat/Sun/Holidays**; 8AM – 10PM PST

Self-service portalYes
Phone supportYes, during Business Hours
VoicemailYes, during Monitored Hours

* Major incident is defined as the location is unable to make or receive phone calls.

** Except Christmas Day