Increase Your Profits
A previous study with a Domino’s franchisee showed that only 50% of calls were answered on time (AOT), which was much lower than they anticipated. After understanding their real AOT metrics, this store was able to improving its AOT to 85% which increased its profits by approximately 10%.
Great for Training and Customer Issues Management
The call retrieval tool is ideal for silent shopper audits, as well as for customer issues management. With Fleet Manager, you have the functionality to retrieve these calls any time and on any device.