Crush the Rush

Ping Agent uses AI agents and data powered live agents to take calls out of the store and ensure that 100% of calls are answered within 2 rings. This allows your team members to focus on making pizzas and handling in-store customers.

A Personalized Call Experience Starts with the Data

Ping Agents have instant access to the Ping Database, which has access to a customer’s Domino’s order history, relevant coupon offers, local weather and other variables. This allows them to make personalized upsell suggestions and to provide an exceptional customer experience. Just like before, when you knew every customer by name and what they loved.

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Ping Database Cloud

How It Works

Customer calls get routed to Ping Agent where the call will be answered within 2 rings by an AI or live agent. If the customer specifically needs to speak to a live, Domino’s team member at the store, the call is redirected with a warm hand off back to the store. Ping Agent then places the order directly to the store via OLO and ensures PCI compliance. The AI and live agents understand your customer’s location, order history, coupon offers, local weather and special events, which allow them to provide relevant upsell suggestions and a personalized customer experience.

TRAINING

With Ping Agent, both AI and live agents are continuously trained to ensure the best possible experience for your customers. For live agents, a Learning Management System was created specifically for Domino’s to share Domino’s values, culture and customer service standards. For AI agents, ongoing feedback is incorporated and added to the AI logic to better serve Domino’s customers.

Star Ratings and Performance Based Compensation for Live Agents

Live agents are reviewed through a Star Rating System and are compensated based on performance with the best agents, being given priority scheduling during peak hours of operation.

The Power of Ping Agent

  • No missed or dropped calls
  • Upselling on every call
  • Seamless OLO integration
  • Best live agents are prioritized
  • Agent performance incentives
  • Scalable workforce
  • Helps with labor shortages
  • Continuous training of agents

Talk to Our Team Today

Email sales@nusutus.com

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