Ping Agent
Product Info
Discover the Benefits of Ping Agent
Watch this product video to understand how Ping Agent works and how it can help you by:
- Taking calls out of the store
- Freeing up team members
- Ensuring that all calls are AOT
- Increasing average ticket
- Upselling on every call
How Does It Work?
Watch the call flow video on the right to understand how Ping Agent routes calls out of the store and place an order on Domino’s OLO.
Agent Training
With Ping Agent, both AI and live agents are continuously trained to ensure the best possible experience for your customers. For live agents, a 10 -Step Learning Management System was designed specifically for Domino’s in order to ensure that your values, culture and customer service standards are being met. The online training course covers:
- Introduction and Security
- Culture
- Signing In and Out
- Opening the Call
- Call Transfers
- Coupons
- Menu Knowledge
- Upsell and Thoughtful Recommendations
- Readback and Estimated Wait Time
- Taking the Payment and Thanking the Customer
Listen to Real Calls
Live agents are reviewed through a Star Rating System and are compensated based on performance with the best agents, being given priority scheduling during peak hours of operation.