Shortly, your store will be supported by a team of customer service agents (Ping Live Agents). These agents will be taking orders using the Domino’s website.
Why is this happening?
Having your incoming calls answered by a Ping Live Agent means your phone will ring less enabling you to have more time to go about your in-store tasks, make great food and deliver a better in-store customer experience.
How does it work?
When a customer dials your store number the call will be transferred to Ping Live Agents. Your customer will be greeted first with “Thank you for calling Dominos, if you are calling to place an order, please press 1. If you are calling about an existing order, please press 2. Within 2 rings a trained agent that represents your store will help your customer place their order using the Domino’s website.