When customers call in, they are connected to our AI to help them place their orders. In the background, an agent is guiding the AI to ensure a positive ordering experience. If the customer needs additional help, the agent can jump in with full context of the conversation. The agent can finish the order process and answer common questions. NuCSR takes the order over the telephone, but submits it as your OLO system. Stores spend an estimated 9 fewer hours each week on the phone taking orders. During peak hours, stores can stay on longer because they’re spending time making food.