How Does it Work?
Frequently Asked Questions
What if someone wants to talk to someone instead of the AI?
They can! Simply say, I’d like to speak to someone or “human” and a human will come on. It’s that simple.
Is the AI able to understand different accents?
Absolutely. We’ve partnered with Google to get dialects in over 200 countries that allows us to create an amazing experience no matter how you speak in English.
What if someone wants to speak to a manager?
To speak to a manager, as soon as you’re talking to the AI, you can tell him/her to connect you to a manager and it will automatically connect you to the store’s location.
What if there’s an issue with an order?
Mistakes happen in our industry and we strive to learn from each one. With the help of AI, we’ve been able to dramatically reduce human error to less than .5% of total orders. When there’s an issue, our support hotline is available to remedy the situation and appropriately provide credits to your account.
What if the delivery order is out of the delivery range?
The AI detects if the customers delivery address is outside of the stores range. Him/Her will let the customer know that they are out of range.
How are payments taken?
The solution is fully PCI Compliant! Payments are taken via the AI and it handles all of the error handling as well. Payments are automatically submitted via OLO and received the same way OLO payments are received.