Our Solutions

We provide turnkey business solutions to help you manage your phone based orders, access unprecedented customer insights and improve your operations. Our hardware is more than just a phone system and when paired with our adaptable software you can deliver an exceptional customer experience every time that is:

  •     Innovation driven
  •     Centrally managed
  •     Adaptable and customizable
  •     Locally responsive

The platform combines flexible technology to offer multiple features including advanced messaging options, call recording, customized reporting, Live Coach, and remote fleet management. Other operating systems such as alarms, security cameras and POS are able to to plug-and-play seamlessly to allow for fully integrated business operations.

Image

Gather Business Intelligence

  • Gain a complete picture of your customer’s phone experience and overall business performance.
  • Use comprehensive analytics to track and understand customer behaviour.
  • Make informed and intelligent business decisions with regards to marketing, labor and operations.

Optimize Your Marketing

  • Engage with your prospective customers over the phone and differentiate yourself in a competitive retail market.
  • Deliver a unified brand experience to your customer with professional messaging and well trained staff.
  • Adapt quickly to changing conditions, trends and events so you remain relevant to your audience.

Manage Business Operations

  • Make data driven decisions with knowledge gained from real time alerts and reports that give you up to the minute insight into your operations.
  • Precisely allocate labor and efficiently manage your team during periods of fluctuating call volume.
  • Encourage more efficient staff.

The Supporting Hardware & Infrastructure

 

 

Phone System
Networking
Productivity & Value
Polycom/SNOM 720
Internet Router
Email Server
PSTN and VoIP and/or Combination with No Additional Equipment
SPI Firewall with NAT
Free/Busy Calendaring
Auto-attendant
16 Port PoE Switch
Basic Web Server
Voicemail & Voicemail to Email
1 GigE Expansion Port
Centralized File Storage
Remote Phones and Soft Phones
VPN Server (IPsec and PPTP)
250 GB Hard Drive
SIP trunk ready
Supports RAID 1
Paging and Intercom
Fleet Management Portal
Proactive Monitoring
Interoffice Dialing
Internet Rate Control for ensuring VoIP Quality
Automated Reporting
Call Recording
Dynamic DNS Service